FAQs
We aim to fulfil your order within 3 working days from the date of the order confirmation.
We endeavour to start processing orders on the same day they are submitted if they are placed before 12pm from Monday to Friday. Any orders submitted after 12pm on Friday will be handled on the following Monday.
Please note: Shipments to non-EU countries may take longer to process.
We aim to fulfil your order within 3 working days from the date of the order confirmation.
We endeavour to start processing orders on the same day they are submitted if they are placed before 12pm from Monday to Friday. Any orders submitted after 12pm on Friday will be handled on the following Monday.
Please note: Shipments to non-EU countries may take longer to process.
See our International Shipping page for all information at one glance.
See our International Shipping page for all information at one glance.
You should have received a shipping confirmation email with a tracking number. Sometimes this can land in your spam folder.
You should have received a shipping confirmation email with a tracking number. Sometimes this can land in your spam folder.
Initially we would ask you to please check with your neighbours, back doors etc, in many cases the parcel can be found there. If a parcel is lost, please get in touch and we will reach out to the carrier for an update.
Initially we would ask you to please check with your neighbours, back doors etc, in many cases the parcel can be found there. If a parcel is lost, please get in touch and we will reach out to the carrier for an update.
We’re sorry if something is wrong with your order, if you get in touch with our Customer Care Team as soon as possible we can help to solve any issues you may have.
We’re sorry if something is wrong with your order, if you get in touch with our Customer Care Team as soon as possible we can help to solve any issues you may have.
Yes, we do! We ship to many international destinations. View our shipping page for more information.
For orders in the UK, please visit our UK store: makewell.co
For customers in the United States: we will launch a US website soon!
Yes, we do! We ship to many international destinations. View our shipping page for more information.
For orders in the UK, please visit our UK store: makewell.co
For customers in the United States: we will launch a US website soon!
We hope that you won’t need to return your order. If you do need to, then please contact us and we’ll issue a return label.
Please note that for hygiene reasons the products have to be in perfect condition and completely sealed in order for us to accept the return.
We hope that you won’t need to return your order. If you do need to, then please contact us and we’ll issue a return label.
Please note that for hygiene reasons the products have to be in perfect condition and completely sealed in order for us to accept the return.
Once we receive the products in our warehouse and they pass our return check list, we will process your refund as quickly as possible. You will receive an email once we have inspected the return.
Once we receive the products in our warehouse and they pass our return check list, we will process your refund as quickly as possible. You will receive an email once we have inspected the return.
Yes, you can. We recommend that you let us know as quickly as possible so that the order doesn’t get shipped. Please note our Terms and Conditions in the Shipping and Delivery section.
If the order is out for delivery already, you can refuse the delivery.
If you have accepted the delivery, we can provide you with a return label.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note our Terms and Conditions for our return policy.
Yes, you can. We recommend that you let us know as quickly as possible so that the order doesn’t get shipped. Please note our Terms and Conditions in the Shipping and Delivery section.
If the order is out for delivery already, you can refuse the delivery.
If you have accepted the delivery, we can provide you with a return label.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note our Terms and Conditions for our return policy.
As a first step, we recommend that you try on another browser or clear your browser history. This usually does the trick. If the problem persists, feel free to get in touch with our customer care team.
As a first step, we recommend that you try on another browser or clear your browser history. This usually does the trick. If the problem persists, feel free to get in touch with our customer care team.
Unfortunately, the addition of items after an order has been placed is not possible. The best thing to do is to place an additional order including the outstanding items.
Unfortunately, the addition of items after an order has been placed is not possible. The best thing to do is to place an additional order including the outstanding items.
We send you an order confirmation every time you place an order with us. You can download the invoice through the ''View invoice'' link in those emails and save/ print them.
We send you an order confirmation every time you place an order with us. You can download the invoice through the ''View invoice'' link in those emails and save/ print them.
Yes, all of our products are plant–based. We work hard to provide you with products that are cruelty free and free-from any animal derived ingredients.
Yes, all of our products are plant–based. We work hard to provide you with products that are cruelty free and free-from any animal derived ingredients.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fibre and therefore considered natural, as well as being vegan-friendly.
PLEASE NOTE
For the Antiox Cell Protect and G.I. Flora Immune products we use DRcaps® (delayed release caps). These are plant-based but have the added benefit of withstanding your stomach acid to deliver the ingredients straight to the small intestine.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fibre and therefore considered natural, as well as being vegan-friendly.
PLEASE NOTE
For the Antiox Cell Protect and G.I. Flora Immune products we use DRcaps® (delayed release caps). These are plant-based but have the added benefit of withstanding your stomach acid to deliver the ingredients straight to the small intestine.
It’s important to store your products in a cool dark place and away from direct sunlight, please note it is also important to close the lid tightly when not in use.
It’s important to store your products in a cool dark place and away from direct sunlight, please note it is also important to close the lid tightly when not in use.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities. Each batch of raw ingredients are lab-tested for their purity and safety.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities. Each batch of raw ingredients are lab-tested for their purity and safety.
Any inconsistencies are harmless, here at MakeWell we are working with high quality natural raw ingredients like plant powders and extracts. Fluctuations in colour and texture are not unusual, especially as we are avoiding the use of any technical adjuvants.
If you have any concerns please feel free to reach out to us and if possible attach an image of your capsules to the inquiry. Contact us here.
Any inconsistencies are harmless, here at MakeWell we are working with high quality natural raw ingredients like plant powders and extracts. Fluctuations in colour and texture are not unusual, especially as we are avoiding the use of any technical adjuvants.
If you have any concerns please feel free to reach out to us and if possible attach an image of your capsules to the inquiry. Contact us here.
We always keep up with the latest science and we also work closely with leading doctors and nutritionists. This means we will update our formulas to create the best possible health supplements for you.
We always keep up with the latest science and we also work closely with leading doctors and nutritionists. This means we will update our formulas to create the best possible health supplements for you.